FAQ
The Mann at Fairmount Park – 5201 Parkside Ave, Philadelphia, PA 19131
General admission and VIP tickets are available here.
Parking at the Mann is free for the Roots Picnic. For Mann Center parking info, please click here.
For Mann Center public trans info, please click here.
Coming soon.
Permitted Items
One 20-oz. plastic, factory-sealed bottle of water per person
Umbrellas (small, collapsible-shaft umbrellas, i.e. purse umbrellas, tote umbrellas, etc.)
Blankets
Empty non-glass water container up to 2 liters in size
Empty Camelbak style water bladder system with one pocket for the water bladder and one additional pocket
Liquid sunscreen, in non-aerosol containers 3ox or less
Bug spray in non-¬aerosol containers of 3oz or less
Portable Phone Chargers
Individual clear plastic, vinyl, or PVC tote bag no larger than 12″x6″x12″ with a single compartment and/or a small clutch bag (4.5″x6.5″)
Medicine, please note that prescription and OTC medications are subject to specific guidelines**
Prohibited Items
Weapons
Selfie sticks
Food and alcoholic beverages
Kegs and mini kegs
Glass of any kind
iPads / Tablets / Laptops
Drones
Tents / Canopies
Lawn chairs
Signs (larger than 8.5×11″)
Camping equipment
Beach / Golf umbrellas
Laser pointers
GoPros
Backpacks
Animals (service animals are welcome, but no pets)
Professional camera equipment & flash photography
**Guidelines for prescription and OTC medications: Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have government¬ issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. You will only be allowed to carry the dosage of prescription medication required for the duration of each individual Event date. Over-¬the-¬counter medications are allowed in provided that they are new and in the original, factory¬-sealed container.
**Confiscated or items voluntarily surrendered will NOT be held or returned**** Please note parameters are subject to change due to the specific requests of artists & local authorities. **
Patrons can look forward to a diverse range of food offerings as is tradition for the Roots Picnic from Philly-favorite food trucks and other vendor offerings to specially-curated menu items from The Roots themselves. Bar locations will also be setup throughout the site.
Please note that if you are 21 years of age or older and plan to consume alcohol at the concert, please be prepared to present proper I.D.
WHEELCHAIR ACCESSIBILITY
The venue is navigable for people with mobility disabilities. The event is held on some grass and some cement with an ADA path way to access the venue available. There are accessible pathways connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Accessibility Services Hub. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
We will not be providing wheelchair or scooter rentals.
ADA PARKING
There will be limited ADA parking for guests with disabilities onsite. ADA parking is free of charge at the Mann and is available on a first come, first serve basis. You will need a verified handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
ADA ENTRANCE
There will be an ADA entry lane, located at the main entrance. Disabled guests may use this lane to safely enter the venue. After using the ADA entry, please visit the Accessibility Services Hub immediately after so that you can keep using the ADA entry for the following show days.
ACCESSIBILITY SERVICES HUB
Please Note: You must stop here to get your ADA wristband credential. There is no ADA pre-registration before the event – this is all done onsite at the event.
There will be an Accessibility Services Hub conveniently located near the existing entry gates that lead to the Mann Stage. At this location, you can:
Get your ADA wristband credential
Get your ADA questions answered
Learn about our accessibility services
Wristband Policies
ADA wristbands are good for the whole weekend
DO NOT remove your wristband for the entire duration of the event
One companion wristband will be issued for each disabled patron (exceptions will be made for families with young children)
If a disabled guest wants to switch their companion, please bring the old companion wristband to the Accessibility Services Hub to be reissued
ACCESSIBLE VIEWING AREAS
There will be accessible viewing areas made available to ADA patrons at designated stages. To gain access to these areas, please visit us at the Accessibility Services Hub.
Accessible Viewing Area Policies:
Companions may be asked to stand in the back if capacity is reached
Patrons and companions may not smoke in these areas
Patrons may not save spots
Do not block the view of the guests behind you
SERVICE ANIMALS
Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
All service animals must be registered with the ADA department upon entry into the event
All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
Service animals must be housebroken and should use the service animal relief area
Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)
We ask that you do not leave your animal in your car while you’re inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.
EFFECTIVE COMMUNICATION REQUESTS
We accept requests for any of the following services:
ASL Interpretation
Other forms of Effective Communication
Requests for these services must be emailed to us at least 14 days prior to the event to allow for sufficient preparation. The deadline for this event is May 21st, 2022. To submit a request, please email us at [email protected] with the subject line “Roots Picnic Request”.
ADDITIONAL SERVICES
First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app, if available. Professional medical staff can help you with your medical needs at these locations.
Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at [email protected] for further assistance.
Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry.
Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or another accommodation not listed, please reach out to us at [email protected]
COMMENTS, QUESTIONS & SUGGESTIONS
Roots Picnic will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our event more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.
We hope you find this guide informative, we look forward to seeing you at Roots Picnic!
For additional information regarding accessible seating, email [email protected]
For all press/photo inquiries, please send portfolio, publication, and number of passes requested to [email protected]
For post-event Lost & Found inquiries, please contact [email protected]